Frequently Asked Questions
- Q.) How much does shipping cost?
A.) Shipping cost is dependent on the weight, the destination, and the value of the items that you purchase. This is calculated at checkout so that we only charge you for our direct costs. We use a small 4"x2"x2" boxes within a soft package for 95% of our shipments. This minimizes cost, while making sure your items are not damaged in transit. The lowest shipping costs are via USPS, which is ~$5 in the domestic US and $15-$20 internationally. Please note that all international shipments are shipped with DDU incoterms. The prices increase for faster shipment via UPS, Fedex, or DHL. If you prefer to use your own shipping account, please contact us.
- Q.) How fast will my products arrive?
A.) If the items are in stock, you can expect to receive a tracking number within 1-2 business days. The shipment time is dependent upon your selected shipping method
- Q.) If the items are out of stock, when will you get more inventory?
A.) We try to restock all out-of-stock items within 1-2 weeks.
- Q.) What is the minimum object distance of your lenses? Can these be used for Macro applications?
A.) This depends on your sensor! We recommend testing the performance. Anything below 50mm could be problematic.
- Q.) Do you design these lenses?
A.) No, the lenses shown online here are designed and manufactured in Asia. We do support optical design for illumination systems, however, believe that lens manufacturers should be the ones who design their own lenses. See our optical design services for more information.
- Q.) What's your story?
A.) We realized that engineers at small-to-mid sized companies are looking for hard-to-come-by camera design resources. First, credible western-based optical engineering and camera design talent can be hard to locate. Second, it can be hard to trust what to buy without accurate information online, as others do not provide sufficient detail. Third, it can hard to build a cost-effective camera without a fully resourced US engineering team combined with an overseas supply chain team. In 2018, we set out to solve these problems with our engineering expertise, industry partners, and international manufacturing experience.
- Q.) How do I clean optics?
A.) We recommend viewing this guide.